Located adjacent to Sri Lanka’s untamed wilderness and the serene Indian Ocean, Hilton Yala Resort has earned Hilton’s most prestigious recognition—the Connie Award 2024. Named after the company’s visionary founder, Conrad Hilton, this award honors hotels that deliver the highest standards in guest satisfaction, hospitality, and service excellence.
This recognition is not just a win, it’s a reflection of Hilton Yala Resorts’ unwavering passion for creating seamless and heartfelt guest experiences. From the moment of arrival to each personalized interaction, guests are embraced with genuine warmth and care, making every stay memorable and unique.
What sets Hilton Yala Resort apart is its outstanding performance across key service metrics in Hilton’s SALT (Service and Loyalty Tracking) program, where we’ve excelled in:
- Overall service – consistently surpassing guest expectations with attentiveness and professionalism.
- Feel welcomed – fostering a heartfelt sense of belonging that feels like home.
- Problem resolution – proactively addressing guest needs with swift, thoughtful solutions.
- Cleanliness of room – maintaining impeccable standards to ensure comfort and peace of mind.
“This milestone is more than just an award, it’s a celebration of the passionate team behind Hilton Yala, whose commitment to excellence continues to elevate Sri Lanka’s place on the global hospitality map,” stated Gitanjali Chakravarthy, General Manager of Hilton Yala Resort.
Nestled on the edge of Yala National Park, Hilton Yala Resort offers a retreat amidst nature’s splendor. The resort boasts world-class amenities, including elegantly designed accommodations with breathtaking views, a state-of-the-art wellness center, and an expansive eForea spa. Guests can indulge in exceptional dining experiences featuring both local and international cuisines, crafted by renowned chefs. Hilton Yala Resort provides bespoke experiences such as guided safaris, bush walks and cultural excursions, making it the perfect base for exploring the wonders of Yala. Whether seeking adventure or relaxation, guests will find an unforgettable escape in one of Sri Lanka’s most captivating destinations.
