Air India recently opened its new office premises in the heart of Colombo, with the newly appointed General Sales Agents (GSA) in Sri Lanka – Hayleys Aviation. This significant development marks a new chapter in Air India’s commitment to providing superior service and accessibility to its valued customers in the region. The new office, strategically located in Colombo, will enhance Air India’s operational efficiency and customer service capabilities. By partnering with Hayleys Aviation, a leading player in the aviation sector, Air India aims to strengthen its presence and expand its market reach in Sri Lanka.

“Together, we share a commitment to corporate responsibility and uphold similar values, allowing us to offer unparalleled credibility, strength, stability, and value to our customers. The improved connectivity resulting from this collaboration will add greater momentum to Sri Lanka’s resurgent tourism industry, creating value for our nation and supporting the growth aspirations of Air India,” said Mohan Pandithage, Chairman and Chief Executive of Hayleys PLC.

Air India operates 17weekly flights between India and Sri Lanka, contributing to the growing trade and tourism between the two countries. With its vast global network spread across five continents. Air India offers convenient connections via Delhi or Chennai to key destinations in Europe and the US The new office will provide a range of services, including passenger sales and ticketing, reservations, and customer support, ensuring that travelers have access to comprehensive assistance for all their travel needs. Air India’s collaboration with Hayleys Aviation is expected to bring about a host of benefits, including streamlined operations and improved customer satisfaction.